Refund policy

Returns Policy

We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unused and undamaged condition in its original packaging within 5 days of receipt.

Returns of products which have been opened will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If you’re approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 10 days. It’s usually much sooner than this but we can’t control the banks (although we wish we could).

If you haven’t received a refund in that timescale then we would advise to first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you’ve still not received your refund yet, please get in touch with us. 

We quality-check all our products before leaving the warehouse. 

 We use 3rd party delivery services such as DPD. 

 All items must be signed for. 

 If an item is damaged, please take pictures and send them to us within 24 hours of arrival to - info@fillerdeliver.co.uk

 Before any refund, we reserve the right to investigate the incident with the courier and allow them to investigate the matter as per their policies. We are not liable for third-party policies or loss of income if items are stolen, damaged, or lost in transit.

 All returned items to Filler Deliver for refund must be in the same condition as they arrived, and Filler Deliver is not responsible for the return of the items cost.

 Once the product is returned and arrives at our location. We will check this over and if the item hasn’t been tampered with and will issue a refund.​

Filler Deliver will not issue any refunds for any delivery delays or any issues as a result of our delivery partners

 Shipping 

Unfortunately, we do not offer free returns. When returning unwanted items, you will be responsible for the cost of posting it back to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.